Quotes live in five systems. Deals close in email.
Deal data is scattered
Contract terms sit in the CRM, last year’s bookings in the ERP, pricing in the quoting tool and other details in Workbench. Someone has to stitch them together for every quote.
Negotiation happens in inboxes
Counter-offers and customer questions go back and forth by email, with no single view of what was offered, asked for or agreed.
The PO does not match the quote
Quantities, prices or payment terms on the customer’s PO drift from what was approved, and the gap is often found after the sales order is booked.
Stage 1
Build and approve the quote
1
Pull the deal context
Contract terms from Salesforce, last year’s booking from your ERP, pricing from your CPQ and notes from Salesforce Workbench.
Automated
2
Draft the quote
Built on your pricing rules and discount limits, with every change from last year shown.
Automated
3
You approve the quote
Edit anything, approve, and it goes to the customer from your own address.
Decision 1


Stage 2
Negotiate in the same email thread
4
Customer replies are answered
The Email Agent reads each reply. The Deal Desk Agent drafts a response within your limits, and you review it before it is sent. Every round is logged.
Reviewed by your team
Stage 3
Check the PO and book the order
5
PO checked against the quote
Items, quantities, prices, payment terms and dates are compared line by line. Any mismatch holds the booking.
Automated
6
You approve the booking
The sales order is created in your ERP, with the quote, the PO and the email thread attached.
Decision 2

A PO that differs from the approved quote turns into rework, credit notes and awkward calls later. The Deal Desk Agent checks every line first.

Line-by-line comparison of items, quantities, unit prices and totals
Payment terms, delivery dates and billing details checked against the quote
Booking held until a person clears every mismatch
Uses the same matching engine as Aviara Invoices
Once booked, the contract moves to Aviara Contracts and invoices are matched against the PO in Aviara Invoices.

Sources connected
CRM, ERP, CPQ, Workbench
AI
Deal context pulled
Terms, bookings, pricing
AI
Quote drafted
Your pricing rules
AI
Changes flagged
What differs from last year
AI
You approve
The quote, before it is sent
HUMAN
Negotiate + check
Replies and PO match
AI
You approve
The booking in your ERP
HUMAN
Deal Desk Agent with COVA
Email Agent: replies and POs
Your team: two decisions
Deal Desk Agent
Builds quotes, runs the negotiation, checks the PO and prepares the sales order for approval.
Quotes
PO check
Behaviours
Your discount bands, approval rules and terms you never accept, set once and applied to every deal. Anything outside them goes to a person.
Limits
Configurable
Memory
Customer history, past negotiations and how earlier exceptions were resolved.
History
Per customer
Context
Brings in what sits across your workspace: CRM records, ERP history, quoting data and email threads.
CRM + ERP
Approval rules
Set who approves which quotes, by deal size, discount level or customer.
Approvals
Configurable
Full audit trail
Every quote version, email, approval and PO check is logged with time and user.
Audit
Time-stamped
Frequently asked questions
Common questions about Quote to PO
What is the Deal Desk Agent?
It is the agent in Aviara Connect that handles the path from quote to sales order. It builds quotes from your CRM, ERP and quoting data, runs the negotiation, checks the customer’s PO and prepares the sales order. COVA orchestrates it alongside the other agents.
Does anything go to the customer or the ERP without approval?
Which systems does it work with?
What happens when the PO does not match the quote?
How does it connect to Contracts and Invoices?
Is our deal data used to train AI models?
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