One Patient, One Day
08:02
Referral Fax read
Done
08:15
Patient Called, Visit Booked
Done
08:16
Coverage Confirmed
Active
Thu 11:40
Visit Note Signed
Signed
Thu 11:52
Codes Confirmed, Claim Validated
Clean
Thu 11:53
Claim Sent
Sent
Answers every patient call on your existing phone lines. Books, reschedules, takes refill requests, and transfers to a person when one is needed.
No hold queue, no voicemail, any hour.
Every call written to the patient record.
Inbound Call
02:14 · after hours
PATIENT
Hi, I need to move my appointment on Thursday, something came up.
AVIARA
Sure. I have you with Dr. Rao at 10:30 Thursday. There is 9:15 Friday or 2:00 Monday. Which works?
PATIENT
Friday is good.
AVIARA
Done. Friday 9:15 with Dr. Rao. I have sent a text confirmation. Anything else?
Written to EHR
Appointment moved. Reason noted. No staff action needed.
Referral Received
fax · 08:02
Patient
Insurance
Referral
History
Next
Voice agent will call to book. No typing needed.
Built on Aviara's own AI models
Reads what arrives by fax or email, works out which patient it belongs to, and puts the details and the document into the EHR.
Connects to Gmail, Outlook, and your fax line.
Writes demographics, insurance, referral reason, and history to the chart, document attached.
Listens to the consultation and drafts the visit note in your format. The doctor reviews, edits, and signs.
Note done before the next patient walks in.
Structured so the coder can code from it.
Visit note, Drafted
Awaiting Signature
Dr. Rao to review and sign.
Suggested Codes
from signed note
Derangement, medial meniscus, R knee
Confirm
Office visit, established
Confirm
Injection, major joint
Confirm
Triamcinolone, 10 mg
Confirm
Why 20610
Note documents intra-articular injection, knee. Major joint.
Reads the signed note and suggests the codes. A coder or the doctor confirms. CPT and ICD-10-CM in the US; ICD-10-AM, SBS, and ACHI in Saudi Arabia.
Codes ready the same day as the visit.
Every code comes with the reason it was chosen.
Checks coverage before the visit is booked, then checks each claim against the payer's rules before it is sent. This is the agent that stops claims from bouncing.
Coverage confirmed while the patient is on the phone.
Claims that would be rejected are fixed before they leave.
Claim Validation
BCBS · before send
99213
Office visit, established
Modifier
20610
Injection, major joint
Pass
J3301
Triamcinolone, 10 mg
Pass
Suggested fix
Add modifier 25 to 99213. This payer bundles the visit with the injection without it.
Claims, this week
42 sent
Paid
Awaiting payer
Prior auth pending
Denied, being worked
Denial 1 of 1
Missing prior auth number. Auth found, claim corrected. Awaiting approval to resend.
Prepares and submits prior authorizations, sends claims through your clearinghouse or NPHIES, and works the claims that come back.
Denied claims corrected and resubmitted, with a person approving anything unusual.
Ready for the US electronic prior auth rule from January 2027.
Clinic Director, California
You run it with your own team.
Confirmed after we scope your EHR, phones, and agents. Then a monthly subscription per agent, billed on what you use.
Pick the agents you need. Add more later.
Your team handles the exceptions.
We run it for you.
Same per-agent subscription, plus a monthly service fee for the work our team does.
Our team works the exceptions: coverage problems, claim fixes, prior auth follow-ups, denials.
Monthly report on the numbers you care about, for example clean claim rate and days to payment.
Talk to us about Managed
You pay for what you use: Calls, Documents, Notes, Claims.
No per-user fee, no fixed minimum.
2 weeks
Voice agent, EHR we already connect to
Answering calls on your lines within two weeks of kickoff.
4 weeks
RCM, AI Scribe, or Document Agent
On an EHR we already connect to. Covers payer setup, note formats, inbox and fax access.
4 to 6 weeks
An EHR we have not connected before
We build the connector first. Your EHR needs an API.
What we need from you
Saudi Arabia
•
Live on NPHIES with 3 hospitals onboarded. Eligibility, prior authorization, and claims direct.
•
Coding in ICD-10-AM, SBS, and ACHI.
