Aviara Connect runs the receivables workflow end to end: reminders that go out on time, an agent that chases overdue accounts and proposes payment plans, and incoming payments matched back to open invoices. Your team steps in only for the accounts that need a person, and your ERP stays the system of record.
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The process, in full
How the agents run it, end to end
Behind the four stages is a continuous loop between two agents. One owns the conversation with the customer, the other owns the decision, and a person approves the outcome.
Aviara AI, in the platform
Invoice Agent
Email Agent
Customer
Your team
Aviara AI
The contract becomes an invoice
Using the terms and billing schedule already held in the contract, the platform generates the invoice. Because contracts and invoices share one platform, the figures come straight from what was agreed, with no re-keying.
Invoice Agent
The Invoice Agent plans the collection
It reads the account and the customer's history and sets the reminder and follow-up strategy from your rules, before anything is even due.
Manual review
The Email Agent reaches out
When a reminder is due, the Email Agent sends it from the connected inbox, in your tone. It is the only agent that speaks to the outside world.
AI-monitored
Manual review
Invoice Agent
The customer replies, and the agents compare notes
The customer pays, asks for time, disputes a line, or goes quiet. The Email Agent interprets the reply and hands it to the Invoice Agent. This is where the two agents talk: one carries the conversation, the other makes the call.
Invoice Agent
The Invoice Agent decides the next move
Chase again, propose a payment plan, or escalate to a person. Because it works around the clock, an overdue account in another time zone is followed up overnight, not next business day.
Aviara AI
Payment is confirmed and matched
When payment arrives, it is matched to the right open invoices, including partial payments, through cash application, so the account reflects reality.
Your Team
Ready for you to approve
Everything is prepared and waiting. A person reviews and approves the outcome, so the agents do the work and your team keeps control.
24 / 7
LIVE
The agents work continuously, across time zones, chasing overdue accounts, matching payments, and updating records while your team is offline. Continuous does not mean unsupervised. Nothing that touches money or a commitment is committed without a person approving it.
Scheduled reminders before and after the due date
Cadence and tone set per customer or segment
Escalation that steps up only when it needs to
Chases overdue accounts and answers routine queries
Proposes payment plans within limits you define
Escalates to a person only when it has to
The full negotiation loop, and the human approval gate, are covered on the Invoice Agent page.
Payments matched to the right open invoices
Partial payments and short-pays handled
Deductions flagged for a person to resolve
Applied cash written back to the ERP
Live aging by customer and bucket
DSO tracked over time
Risk surfaced before it becomes a write-off
Chasing that protects the relationship
Firm on the invoice, careful with the customer
Collections that damage a good relationship cost more than they recover. The workflow is built to stay measured.
The agent proposes, you approve
Common Questions
AR automation, answered
What does Aviara Connect AP automation actually cover?
The full payables workflow from intake to scheduling: invoices arriving by email or upload, line-level matching against POs and deliveries, approval routing by your rules, and bills written back to your ERP with payment timing set from vendor terms. The payment itself runs on your existing ERP and banking rails.
What does Aviara Connect AR automation cover?
Does the agent negotiate with customers on its own?
What is cash application, and how are partial payments handled?
Does Aviara Connect collect or process the payment?
How does it avoid annoying reliable customers?
Does it replace our ERP or accounting system?
Related
Where to go next
AP Automation
The payables side of the platform: intake, matching, approvals, and scheduling.

