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The process, in full
How the agents run it, end to end
Behind the four stages is a continuous loop between two agents. One owns the conversation with the customer, the other owns the decision, and a person approves the outcome.
Aviara AI, in the platform
Invoice Agent
Email Agent
Customer
Your team
24 / 7
LIVE
The agents work continuously, across time zones, chasing overdue accounts, matching payments, and updating records while your team is offline. Continuous does not mean unsupervised. Nothing that touches money or a commitment is committed without a person approving it.
Scheduled reminders before and after the due date
Cadence and tone set per customer or segment
Escalation that steps up only when it needs to
Chases overdue accounts and answers routine queries
Proposes payment plans within limits you define
Escalates to a person only when it has to
The full negotiation loop, and the human approval gate, are covered on the Invoice Agent page.
Payments matched to the right open invoices
Partial payments and short-pays handled
Deductions flagged for a person to resolve
Applied cash written back to the ERP
Live aging by customer and bucket
DSO tracked over time
Risk surfaced before it becomes a write-off
Chasing that protects the relationship
Firm on the invoice, careful with the customer
Collections that damage a good relationship cost more than they recover. The workflow is built to stay measured.
The agent proposes, you approve
Common Questions
AR automation, answered
What does Aviara Connect AP automation actually cover?
The full payables workflow from intake to scheduling: invoices arriving by email or upload, line-level matching against POs and deliveries, approval routing by your rules, and bills written back to your ERP with payment timing set from vendor terms. The payment itself runs on your existing ERP and banking rails.
What does Aviara Connect AR automation cover?
Does the agent negotiate with customers on its own?
What is cash application, and how are partial payments handled?
Does Aviara Connect collect or process the payment?
How does it avoid annoying reliable customers?
Does it replace our ERP or accounting system?
Related
Where to go next
AP Automation
The payables side of the platform: intake, matching, approvals, and scheduling.
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